Shipping conditions

Thank you for your trust in Pure Love and Joy . Here you will find all important information about our shipping and delivery conditions.

1. Fulfillment through print-on-demand partners

All of our physical products are custom-made for you. Printing and shipping are handled by our trusted partners Printful and Printify . This print-on-demand process means we only produce after the order is placed, conserving resources and avoiding overproduction.

2. Production and delivery time

  • Production time: 2–5 working days
  • Shipping time: 3–10 business days (Germany, EU and USA)

Please note that delays may occur due to high order volumes or external factors such as customs or weather. In such cases, we will notify you as soon as possible.

3. Shipping costs

  • Germany & EU: free shipping
  • USA: free shipping
  • Rest of the world: Shipping surcharges may apply depending on the region and current delivery conditions. These are clearly displayed during checkout.

4. Shipment tracking

For all orders with physical delivery, we provide a tracking number as soon as your order leaves our warehouse. You will automatically receive the tracking information via email.

5. Digital products

Digital products (e.g., print templates) are provided immediately after payment via email or download link. There are no shipping costs.

6. Damaged or defective items

We want you to be completely satisfied with your purchase. If an item arrives damaged or faulty, please contact us within 7 days of receipt at support@pureloveandjoy.com , including a photo if possible. We will arrange a replacement or refund.

7. Lost shipments

If your shipment hasn't arrived even after the usual delivery time (see above), please contact us. We will check the shipping status and, if necessary, arrange a free replacement shipment.

8. Returns

Because our products are custom-made for you, we generally do not accept returns for undamaged or correctly delivered products. If you have any issues with your order, please contact us – we'll work together to find a solution.

Last updated: May 13, 2025